Shipping policy
At Zen Pup, we want your pet to get their cozy essentials as quickly (and stress-free) as possible. Here’s how our shipping works:
Processing Time
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Orders are processed within 1–2 business days after payment is received.
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Orders placed after 2 PM MST will be processed the next business day.
Shipping Times
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Standard shipping within the U.S.: 4–7 business days.
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Expedited shipping options may be available at checkout.
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Please note: shipping times may vary during peak holiday seasons or due to carrier delays.
Shipping Costs
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Shipping costs are calculated at checkout based on weight, destination, and carrier rates.
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We occasionally offer free shipping promotions — keep an eye out for these special deals!
Order Tracking
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Once your order ships, you’ll receive a tracking number by email so you can follow your package’s journey.
Delivery Issues
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If your package is delayed, lost, or arrives damaged, please contact us within 7 days of delivery.
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Email us at zenpupstore@gmail.com with your order number and details so we can make it right.
Returns & Exchanges
For information about returns, please refer to our Refund & Return Policy.